How to tell if a text message is a scam
Six signs a text is a scam, what to do with it, and what to do if you already tapped the link.
Scam texts copy the look of messages from delivery firms, toll agencies, banks and government services. Most share a few tell-tale signs, whatever brand they pretend to be.
Signs a text is a scam
- It asks you to tap a link to pay a small fee, update details or "avoid suspension".
- It creates urgency: a deadline today, a parcel about to be returned, an account about to be locked.
- The link does not go to the organisation's real website, or uses a look-alike address.
- It came from a personal-looking number or an email address rather than a short code you recognise.
- It asks for a one-time code, password, card number or PIN. Real organisations never ask for these by text.
- It is about something you were not expecting: a parcel you did not order, a toll road you did not use.
What to do with it
- Do not tap the link or reply, not even "STOP".
- Check the claim yourself by typing the organisation's address into your browser or using its app.
- Forward the text to 7726 (it works on major networks in the US and UK), then delete it.
- Report it in your messaging app as junk or spam.
If you already tapped the link
- If you typed a password, change it on the real site straight away, and anywhere else you use it.
- If you entered card or bank details, call your bank on the number on your card and ask them to block it.
- If you installed anything, uninstall it and run your phone's security check, or reset the phone if unsure.
- Watch your accounts for a few weeks for payments or sign-ins you do not recognise.
See the latest on our scams page, updated daily from official sources.